Hubby & I stayed for 5 nights. We received a lovely welcome from Graham who said find a pitch then go to reception to pay. We had booked a blue peg pitch (no awning) so found one that backed onto the wall overlooking the River Ure. We always thought there was a basic rule that you don't pitch with hab doors facing your neighbour for privacy, so we had to go nose in. Pitch was fairly level but we realised we were quite a distance away from the bollard-our 25m EHU cable just about reached. However, there was no way our aerial cable would - so no TV for us that night. Then we got a neighbour who pitched with his hab door facing ours, as a result we tried to move our furniture around so we weren't actually facing into his unit, but it wasn't ideal. Next day hubby noticed an empty pitch that was nearer to a bollard so went to reception to see if we could move - no problem. Took us 10 minutes to unhook/rehook up, however we realised just how sloping the pitch was so we got onto our levellers, made a bit of difference, but at least now we had TV! We were out for the rest of the day. Next morning we realised the fridge had stopped working, we did the usual tests but came to the conclusion it was because of the severity of the slope. Back again to reception to ask if we could move again, we explained our predicament. They seemed to know that the pitch we were on had issues. However, Matt & Jules were very helpful and indicated on the site plan all the pitches we could move to, including white peg ones (with awning) as apparently they tend to be more level because they are a lot bigger - note to self for future bookings ;0) We unhooked again, Matt came over and advised the pitches he thought would be better, so same rigmarole again. We found a perfectly flat pitch! We left fridge off to let it settle down and went out. Upon our return, fridge on and ice within the hour. Happy days - so the rest of our stay was fab. As always the facilities were immaculate, all the staff were so friendly and it really is a lovely laid out site. Only 10 minute walk into Hawes, plenty of shops, pubs etc and plenty to do and see round about. The Dales Museum is brilliant and your ticket is valid for 7 days. We went to Wensleydale Creamery, really interesting and loads of cheese tasting - fill your boots! As you come out of the Hawes site and turn right it's only a 20 minute walk to Hardraw, gorgeous little village with a lovely pub next to the waterfall - fab! We got the little white bus to Leyburn, lovely little town. The bus went through some gorgeous Dales villages - though it was a 'white knuckle' ride in places! Opposite the White Hart pub there is a very steep cobbled foot path that takes you to Gayle, the path is paved all along so no muddy boots. Gayle Mill is worth a visit but only open on Thursdays. We had a brilliant 5 days at Hawes, despite the weather. Thoroughly recommend Hawes!