Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 4 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 4 of 5

Good for families

Great site.Pity about the welcome

We left Durham Grange Caravan /Motorhome club site to make our way to this site. We had stopped in a layby on our way as the roads had been clear and didn't want to arrive early,but arrived at 1155hrs. We were parked behind quite a few caravans that had arrived early. As usual, I got out and made my way to the reception while hubby waited in the unit as we have done on all sites visited. As I got to the reception a male warden came out and 'ordered' me back to my unit and to sit and wait until allowed through in order. He made me feel like a naughty 5yr old and was a little taken aback by his attitude. Another unit came and parked behind us and the lady got out and he 'ordered' her back to her unit. She was elderly and she was bemused by his attitude and called him a 'jobsworth'.(not to him,but to us) The warden stated that it was to make sure everyone got in the correct order. In all my years of touring ,there has never been a mix up.All the people in reception seem to know who is before them. This left a bad taste and spoiled the start of our holiday here. We have been to the site before and didn't have this issue,although our last visit was 2yrs ago.At Durham the week previously we arrived after 12 and there was still a queue and I made my way to reception as normal and was met with a welcoming smile and greeting.No ordering back to my unit. Chalk and cheese comes to mind. The site itself is great,near town and good walks in the surrounding area. The creamery is a must. Lovely cheeses to buy and the history of it was very interesting. The site itself is now quite expensive and for the money think there should be more security eg:a security barrier

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Saab93 replied on 29/09/2018 10:41

Posted on 29/09/2018 10:41

Sorry that you felt like that but feel the need to reply - we have stayed at this site twice before and can understand the wardens reaction to a certain extent. We were sat outside our caravan when it was arrivals time and saw quite a few people leaving their partners in their outfits queuing whilst they went scurrying around the site with stools etc putting them on empty pitches to get ahead of of the queue- obviously that was not your intention but we have seen it happen very frequently hence why they are asking everyone to stay with their vans and unfortunately we have seen it happen at many sites and it iseems to be getting worse - which is why we dread arriving at sites because of the few people who are prepared to spoil it for the rest of us. Again it’s a shame you were made to feel like like that but I blame some of the less considerate members. PS we were at another site earlier this year when we saw a lady driving a small car round the site a few times - she found a nice pitch and then waited for her husband who arrived half an hour later with a motor home .

 

Tinwheeler replied on 29/09/2018 11:10

Posted on 29/09/2018 11:10

It’s a sad reflection on the behaviour of our fellow members. Yes, I’ve witnessed the pitch bagging as well and it’s good the wardens are dealing with it.