We stayed for 4 nights in September along with friends who had made the booking for us. First impressions of the site are good and it really is a nice site but we experienced very poor staff communication and attitude before we arrived. As our booking had been made by a friend on our behalf I thought it would be helpful to let the site know our full contact details and membership no. Ahead of our arrival. However, I received a very abrupt and bordering on rude reply advising me that I should have ensured the booking was made correctly in the first place. On arrival at the site the abruptness of the staff member on duty continued and we did not feel welcomed at all and I suspect they had marked my booking after my email attempt to help. Fortunately we had as little contact with the staff as possible during our stay but we did like the actual site so we made enquiries about extending our stay for 1 or 2 nights. Sadly as expected I was told to put my request in writing (email) which I did but this was not even acknowledged so I visited the reception to be told they expected to be full on the day/days we requested but they would let us know if a pitch became available. Again as expected based on our experience so far we never heard anything from the site staff before we departed. Interestingly our friends who had initially booked one night more than us told us that there were a number of vacant pitches on their final night so I can only conclude that we were not welcome. Shame really as we still cannot work out why we were treated so poorly. In conclusion, it’s a nice quiet site with decent facilities but we won’t return or recommend the site based on our experience and due to the attitude of the staff.