There were seven of us, two adults, five children and two dogs travelling to Grafham Water. Due to our large family we need to take two cars. We arrived at the site at 11.55 and were 'greeted' by a very abrupt man who informed us that check-in time was 12.00 he then walked off! We had two small children in need of the toilet who were now very distressed. After five very long minutes we were allowed to book in, told how to park set out our caravan/awning/car and off we went. The pitch was ok but really not suitable for an awning as none of our pegs would go in the ground. We purchased some different ones from reception but they were not much better. The pitch was plenty big enough to put our two cars on but apparantly this is a cardinal sin and you are only allowed to park one car there. The alternative is to park away from the site down an unlit lane, this was not an option in my opinion. The check out time is stated as 12 but does say that if you want to stay longer you can providing they are not fully booked. As 12 is an awkward time with young children/baby who usually feed around then, my husband asked at 9.30 if it would be ok if we stayed until 2pm, and was told this was fine. We finished our lunch around 12.15 and I was sitting in the awning with four of the children finishing my cup of tea. My husband was out on the grass playing badmington with the outher child. Suddenly the elderly warden can marching up to me, and VERY loudly said 'Mrs Garvey, you are not even making an attempt to go, the check out time is 12 and if you asked for an extention you still have to go by 1. You are sitting there as if you have all the time in the world and you should be going now' Some what taken by supprise by this outburst I told him that he had agreed withmy husband that we could stay until 2, and as it only takes us about an hour to pack away I was just finishing my drink before I started. He then started pointing and repeating that I should be making the effort to go, he also said I should not have two cars on the pitch. I was left visibly shaken by all this and two other caravan owners can over to see if I was ok, as they had heard this rude man practically shouting at me. I called my husband ovwer who talked to him but he wasnt interested in talking. My husband then went over to the office to complain but the lady there just shrugged her shoulders. We certainly would not recommend this site and wot be returning...