Unhelpful and unsympathetic
Booked four nights either side of a three night stay on the Isles of Scilly. Stayed nights of Wed/Thurs 5th/6th September. Condition of pitch poor due to previous heavy rain and limited due to us being in a motorhome. Had to pitch right next to road which runs round the site so little privacy and grassed area full of rabbit holes (needs care in the dark, as previous review).
Our son had a car accident the week before and we were going to cancel our holiday, but knowing his recovery would take some time, family and friends assured us there would be plenty of people visiting him while we were away and said we needed to “recharge our batteries” having spent four difficult days at the hospital (and a night in the van in the hospital car park!). On arrival at the site we explained the situation and that we needed to set off back a day early to attend a meeting with his doctor ( ie we still needed to stay Monday when we arrived back on the mainland and would set off to the hospital early Tuesday morning (unfortunately therefore cancelling Tuesday night booking).
The lady on reception seemed very understanding, asked what times we would be going in/out. We weren’t sure exactly, but she said not a problem as the gate was not electronic and just to lift the latch.
Prior to our return to the mainland we worked out that it would probably be a little after 8pm by the time we got back to the site (the ferry docking at 7.15 and being 9 miles away from Godrevy). We rang and spoke to a gentleman who advised (quite abruptly in our opinion) that we could not stay that night. We explained our situation and said we would be happy to stay on the hardstanding (paying, of course) – we would not want to disturb anyone. He was quite unsympathetic to our situation. So we found ourselves driving around the area in the dark looking for a lay-by to park up.
Very disappointed.
(This is the second time I have written this review. It wasn’t posted the first time, hopefully this will be).
