We arrived at 12:20. I'd checked the app the night before, and it told me I could arrive from 12:00. On arrival at the barrier, I was met by one of the female wardens who proceeded to tell me off (yes, tell me off!) about arriving early, and telling me we shouldn't have got there till 1:00. She told us to leave immediately, and come back after 1:00! She wouldn't accept my explanation about the app. Whatever the reason for arrival times being wrong between the app and the website, the way she dealt with me, the paying customer, was nothing short of rude, and unacceptable. She made us feel unwelcome, and she somehow made us out to be the ones in the wrong. All in all, she got our visit off to a stressful start, as we proceeded to find somewhere to go with our caravan until we were "allowed" back. It is worth pointing out that the 2, large arrival lanes at this point were totally empty. We asked if we could at least park up there. She refused us that. She offered little help in advising us where to go and kill 35-40 minutes. I had to push her for directions to a suitable parking-up point. I'm extremely disappointed at the poor and unacceptable level of customer service on arrival at this site. This is a good site, and we're staying there again soon. But based on this visit, and therefore this review, I can only score it a 1 overall, because of the terrible start our visit got off to on this occasion.