We stayed here over the Easter Bank Holiday and upon arrival the place looked clean and surrounding areas were very tranquil. This was my first time on a club site and have to say the greeting from the people in reception was not very warm, in fact a bit of customer service training would not go a miss! Very structured with no smiles at all! We had two dogs with us which we were told we would need to take off site to toilet them, fair enough I understand that. But when you have a puppy who needs to go quite quickly that is not always possible. I was cleaning up straight away after one toilet break only to be told off with a pointed finger which made me feel like a child being told off by the headmistress. Over the weekend I heard this particular employee speaking to people not very nicely so each time we went past the wardens office we tiptoed just in case!! Apart from this Nene Park and the railway was absolutely amazing helped along by the glorious weather. Lots of walks and things for the kids to do. A short walk away is a Beefeater Pub so everything you need is within walking distance. Staff Training Required!