This was the first time at a club site rather than a CL. I was staying with a motor home and some friends with their caravan. The site staff were certainly not going the extra mile. The staff explained nothing on arrival and were very short in their initial dealing with people. Whilst instructions on setting up rules were given amongst some papers no one pointed out that they were there despite us stating that this was our first stay on a club site. We were asked in no uncertain terms to rearrange things which we did. We witnessed three other new arrivals in a small area set up and then be forced to rearrange. People are not doing this on purpose as the staff seem to assume. If things were pointed out people would do as asked but after long journeys when people want to settle in the system is poor and the people running it could do with a lesson in customer care. No one was told that the electric plug has to be turned to engage it and we met at least four other couples who were at a loss- so easy to fix, speak to your customers or even put up clear signage. Recycling does not seem to be encouraged. On the positive there was very little litter and the water and chemical emptying points were well located. Overall this site is frustrating as with some staff training and a very small amount of effort it could be so much better.