Upon arrival we were warmly and efficiently greeted. Provided with useful information and clear instructions on what to do and how. Site was immaculate and had a friendly atmosphere. Much entertainment watching the squirrel antics. The site is secure and tranquil considering the proximity to the city. My family and I used the bus information and bought a family ticket and used it on both the trams and the buses. Always a bit daunting navigating unfamiliar cities - useful tip on the info would be what stops are best for certain attractions. The shop appeared to be a little depleated in terms of fresh produce but given the time of year and the fact there are shops reasonably near by not a big worry. I think we will return at some point at Endinburgh has so much to offer and explore. Thank you to all the staff at the Silver Knowles site.