Upon arrival we were asked if our journey down went well and had we had a good day. Then we were asked if we were seeing anything in particular in London during our 2 night stay. When I said we were going to Madame Tussauds the lady at reception promptly gave me a leaflet that explained what bus or train we needed to catch, where it would drop us off in central London and what tube we should catch to get to Baker Street where Madame Tussauds is situated! Brilliant! She also explained how the system for payment worked on the buses, which is by Oyster card or credit/debit card via contactless (she told us that only 1 ticket at a time can be purchased with contactless so as to stop any thieves maxing your card if they got it on a further bus - so if there are 2 of you travelling you will need a contactless card each or buy an Oyster card from the newsagent down the road from the bus stop - No3 to Trafalgar Square) the site was very clean, facilities good if a little dated but overall what a brilliant location for sight seeing in London. Also although we did not go there, Crystal Palace town is about a 15 minute walk away with a myriad of pubs and eateries. A REAL SHAME that this site will close in December 2018.