Once we had arrived and looked for a pitch I realised I had booked the wrong type of pitch, I had booked hard standing for campervan with awning when I meant tent. We returned to reception and explained the situation only to be told we had to have what we'd booked. I enquired if all the tent sites were booked to be told they weren't but that we couldn't have one. After much debate, which included me pointing out there were already other tents and campervan on the area and our assurances that we had a tent (not an awning) and that we were sleeping in it we were allowed a tent pitch. The following morning my partner overheard a member of staff speaking in negative terms about us to a colleague and we were told we had pitched in the wrong location. We had followed the guidance on the sheet but that was for caravans (no pitching instructions were provided for tents). We were asked to move the tent over 1 meter to the right. The staff members agreed that we had pitched 'correctly' according to the sheet and that it would be useful to have the different pitching instructions for tents on the sheet but offered no help. The only assistance they offered was the loan of a heavy mallet after watching us struggle to re position our pegs on the very stony ground. This poor customer service and fastidious imposition of the rules would be less vexing were the rules imposed consistently but, like others who have left previous reviews, we found other guests making noise well after curfew and being excessively noisy and encroaching at the times we were putting our young son to bed (one night a football hit our tent twice whist I was trying to get him to sleep) also there were vast numbers of dogs wandering around of leads (one of which fouled directly outside the childrens' play area) and even more that were aggressive and sometimes not tied up when we walked past their pitches on the road. On the positive the facilities were spotless and plentiful, though the site was at capacity at points during our stay I did not have to wait to shower, use the toddlers room or dish washing facilities.