We arrived at the site, greeted by a lovely lady who told us we could find a pitch and gave us our a kids tourer explorer pack we had a 10 & 15 year old). We pitched up on what we thought was a great spot (pitch 20), close to toilets, plenty of space. Little did we know on Sunday night we had rain and woke up to our awning flooded at one side, my husband went to investigate outside as it wasn't draining away. He had to remove some of the wooden edging so this could happen (which worked and stopped our awning flooding anymore). We completed the treasure hunt which both children enjoyed, and the following day we went out to explore Wales and there was some rain, however when we returned the front porch of our awning was collapsed and the roof filled with rain. We were not back till the evening and found it strange that no warden had spotted this or anyone had helped us out (sad as I thought that's what wardens and caravanners did). We continued to explore Wales and enjoy the rest of the holiday and amenities on site. However, on our last day I was up at 8 and my husband at 9 and we began packing away, one of the female wardens came at 11:30 and said "you did know its 12:00 departing and as we are full again", I replied yes (as I was well aware of cc rules), But she was quite rude and had our awning not of been flooded previously it would not of taken time to clean before packing it away meaning we would not of left the site at 12:00 instead of 11:30am. We thought the site was nice and what we expected clean, good amenities but felt this pitch must of flooded before and was not made aware of places that were succeptible to this (as on one of the days a male warden came and checked the grass area in front of our pitch for flooding). We also feel that the female warden on our last day was rude (we are aware of cc rules and that she was following these), but just simply asking if we are ok we could of explained our circumstances.