Everything was fine until we had a problem ,our electrical post/plug socket shorted out during our stay it happened at 20.30 hours so I had to ring the emergency number. I explained what had happened, was told it must be our electrical lead and this phone number was only for emergencies. I explained to them I had no electric so as far as I was concerned this was an emergency and in the end someone one of the site staff came out and tested the socket and said the socket was at fault but there was nothing they could do until the morning. Someone came out in the morning and told me that I might class it as an emergency but they wont so we could either stay with no electric or move pitch at which point I just walked away and rang the caravan club , and within ten minutes we were told an electrician would be out and it would be fixed today .We have pets and two children and a large awning so asking us to move was unacceptable as it would have used up best part of a day of our holiday and asking us to do without electric is just unacceptable .We have never had to complain before