Our first trip to the site since the refurbishment. The new facilities are fine, although why the site was closed for so long to do them is not clear. The site has been open for 3 weeks now and the grounds look completely unkept. Poor welcome by staff. After selecting a pitch and returning for the barrier key, we had to listen to the staff complaining about their customers (us). A potential new member was in the queue before us and was interested in joining and looking for advice. Staff simply directed them to the website for any information about the site and club benefits. Staff could not be bothered to spend time with them, giving advice or guidance. This has late afternoon mid week and there was only ourselves waiting to be served. Suggest customer service training urgently undertaken by the club. Walking around the site (which wasn’t full) there were weeds on all pitches. Apart from the new toilets and park, the site was unkept. The road to the site and tarmac areas within the site have not been touched. Why would you close the site for 1 yr and not sort the drive and tarmac areas of the site. (not good enough club… first impresssions ! ) If the reviews allows photos, I will include. New security locks for the toilets on the larger outer doors are very difficult to use (code and turn the locks). The club got it ok on the internal toilet door with a code lock only but why have a different type on the other entry door. The same locks (2 handed to open) are of the outer gates of the site and give you access to clumber park. Again returning though these gates is very difficult and I watched families struggling several times to gain access. Anyone who struggles with their hands to open jars and glass bottles etc will understand what I mean. You also have to use both hands to gain access, which will mean anyone without the use of both will struggle. The location is great for walks and cycling, and kids will love the new park. I feel the club and site need to sort the points above and quickly fix the poor customer service and experience that other on this forum/reviews have already noted.