Second stay for 2 nights at this site en route to Lake District. Faultless in pitch lay out, access to fully serviced, facilities and cleanliness. However the officious manner of reception team on arrival after a bad journey was not appreciated. You had already taken my money that morning , had my booking and car registration but as my membership card would not load ( no WiFi like I was supposed to remember that fact )I had to find another source of photo ID - how ridiculous. Also the model of having to drive around and find a pitch which may or may not be empty when you find it is crazy, then report back to reception when trying to get set up etc. This is not good customer experience .We were two double axle vans looping round after already 5 hour drive . The site is well mapped- surely should be able to prebook? I know this is not site specific but totally puts me off staying at any more C a MH sites. This is in stark contrast to the ‘other club’ whose friendly reception at the site barrier and personal escort to pitch shouts good customer experience.