We stayed at Clumber Park in mid August 2020 and this was our third visit. Unfortunately upon our arrival at 12.00pm we were turned away and told to return at 13.00 hrs. The documentation I had from the C&MHC stated quite clearly that my arrival could be between 12.00 - 14.00 hrs but the lady warden said I had been sent an email stating that the entry would be from 13.00 hrs. Needless to say I had not had any such email but I did notice a hand written chalk board at the start of the entrance drive stating that entry could not be made before 13.00 hrs. However, I was able to park up outside the site and run the clock down where in the following hour a further 11 outfits arrived none of whom had received the email alluded to earlier. I am aware that these are difficult times for us all but it would have been good to have had some kind of an explanation for the delayed entry which now appears to be the policy at this site instead of the rather officious re-buff from the lady warden. The showers in the Gents side of the sanitation block are looking very tired and in need of modernisation. During our stay there was a period of heavy rain and although our pitch was a hardstanding water run off flowing downhill from a site road caused the pitch to flood rendering the area inside the awning unusable until the water had drained away. The site is ideal as a base for cycling being close to Sustrans Route 6 and there are good tracks within the park as well as interesting walks. With no phone reception signals on site the suggestion to phone enquiries to the site team is bizarre to say the least. This site has met our expectations on past visits but fell short for this visit, in fact time for those in charge of site development and administration to have a closer look at the place.