Stayed here for a weekend for a much needed get together with the family, only to be completely ruined by one of the wardens who was very rude and basically put an end to our night. We had a stove burning wood (was not on the ground) for around 3 hours until a warden approached our camp and was immediately obnoxious and very rude, demanding that we put out our fire and that she wasn't moving until we had done so as it clearly states in the "club rules" that open fires were not permitted. It was clear that we were in control of the fire (and had been all evening) and it wasn't causing excessive smoke or damage to the ground in any way. We were all so taken aback by her unnecessary bad attitude and immediately put out the fire. She then preceded to also complain about our noise. We were not making excessive noise other than chatting to each other outside around the fire and it was only around 10pm at this point. We understand that there are rules but we also understand manners and humanity and feel that she really didn't need to be so rude and abrupt straight away. It really did ruin our night and we won't be visiting this site again. We also feel that closing the toilets and showers at 10am is ridiculous. Why not clean them in the afternoon when guests are either out for the day or unlikely to take a shower at this time? It was a nice site with good facilities, and really enjoyed the fish and chips on the Friday night. However, please remember that people are on holiday, and in general, respond more positively to people who have manners and some respect for their customers.

Message from The Club

Thank you for your review. We’re glad to hear that you enjoyed your time in the area. We regret to hear, however, that you did not feel the customer service was up to standard. We would welcome you to contact us directly if you wish to discuss your experience in further detail. We look forward to the opportunity to welcome you back to experience the high standard of service we have become known for.