We have recently returned from our annual visit to Clumber with our Grandson aged 9.  We had a wonderful time but I would love someone to explain to me why our pitch number could not be given to a visitor who the office had already been told would be arriving??  Clumber is a dead area for mobile usage, there is no wifi so we could not advise our visitor In advance, we had already told the warden in the office that they would be arriving and requested they be directed to our pitch but, because of red tape they had to spend had to spend half an hour  driving around the site looking for us!  Why all the secrecy?  Do you frequently have international crooks staying on the site who need anonymity?  Not us, I'm happy for people to know where I am.  They may just need to find me in a hurry because of an emergency and not have half an hour to spare to look for us!!!   A answer would be appreciated.