We arrived at Chatsworth site ready for an excellent weekend with a group of friends and this is what made our stay so good. Other owners were all lovely and we had lots of nice chats with people about dogs (of which there were plenty) etc. The site facilities (toilet, showers laundry ) were extremely clean and lovely and warm which given the outside temperatures of minus 4 were very welcome. There are numerous on site dog waste bins, a dog walk and a very needed dog wash which given the mud everywhere following the floods was a real bonus. The staff were up early emptying bins and ensuring all the pipes were defrosted for us to use. The site is in an excellent position for walkers, cyclists, those wanting to visit all the nice towns and villages around plus being Christmas time it was excellent for the Christmas Markets (free) and the house Christmas display (£25 per person for the grounds and house). While we were there we had a 4 hour power cut which I understand happens. However, given the inconvenience and the temperatures there was NO apology from any site staff either written on the notice board or at reception. Our hearts and thoughts go out to the couple whose motor home had a fire. The fire brigade dealt with this very well. However, once again the site staff let themselves down in not checking everyone else was OK and from acting as fire wardens ensuring the safety of everyone by keeping us informed and away from the fire. The other disaster is the arrival and departure procedure which is awful. The approach road is narrow wit many bends and very few passing places. Under normal circumstances this would be fine but due to the amount of arrivals and departures there was a queue for several hours. We were told it only happened on Sundays but we witnessed it happening on each day between Thursday and Monday. It also meant that getting in out of the site between 11.00 and 14.30 is extremely restricted and means having to be patient and waiting in our case almost an hour to get pout of the site. This can be sorted by reorganising the arrivals system and asking people to pitch first then register and pay, rather than holding up proceedings by taking payment on arrival and then asking people to return to reception with their pitch number and being given a gate key at that point. TV signals vary depending where you are on site from good to non-existent. It can be remedied by renting a co-axial cable from reception or having one of your own to plug into the sites aerial system.