We too had contact with the "very unfriendly lady" mentioned in another review. Unfortunately, our car broke down half an hour after setting off for Chapel Lane. The car needed a new part and so we were unable to set off until 4 o'clock the following day. We had rung the site on the day we broke down and spoke to a very understanding gentleman. We said that we would keep the site informed and so we rang again just as we were setting off. This time the said lady answered the phone and we couldn't believe her attitude. We were told not to bother setting off if we couldn't guarantee arriving before 8 and that if we were late there might not be a pitch available for us! She also told us to book another site nearer our home instead! We were stressed enough without this! As it was, we arrived just after 7 only to find a late night arrivals area and lots of empty pitches! In 10 years of membership and having visited many, many sites, we have never come across such an unhelpful warden before.