Hurts to write this one. Had a seasonal here for 10 years and loved it. Great location and the farm shop around the corner does amazing food!! Bakery and butchers are great. Sadly the site was let down by one of the wardens. She was pretty abrupt and sharp on arrival when we asked for a late stay (bike race in Birmingham closed all routes to our storage). Felt like I was asking for a free night not 2 extra hours! More disappointing was the phone call 2 hours after I'd left to ask when I was leaving because they were about to charge me another night!! I was actually reversing into a tight space in storage at the time. No apology when I pointed out that our gate card was actually handed to said grumpy warden. I would have thought a quick walk or bike ride around the site would have been better than a call from the office. Sad, great site, great location and a couple of good wardens but let down by one who doesn't believe in customer service!