Having stayed at Cayton Village campsite 2 years ago, we were very excited to see the newly refurbished facilities at the site. We were not disappointed by the all of the work that had been carried out and the addition of the new glamping pods. The standard of the site is exceptional and as some members of our family were staying in a glamping pod, we could also take a look inside. Again we were very impressed with the interior standard of the pod we looked at. The quality of the interior is higher than I expected and very tastefully designed. Now unfortunately we come to the negatives. The washroom facilities are certainly the best we have seen anywhere, but what use are washroom facilities that are closed from 9.30am until 11.00am? This is much too early for most people who whilst away on holiday probably won't be up much before 9-9.30 and by the time you get to the facilities, they are closed. Also, if you are setting out for the day, you are probably leaving site around10'ish which means that the toilets will be closed.This is important for people leaving the site for the day and possibly won't have access to toilets for some time. Today I arrived at the facilities at 9.29 which I understand is very close to 9.30, but was not allowed in. Not a problem in itself, but when I, in a friendly manner suggested that they were there "on the dot" I was met with an extremely gruff "Aye". 9.30am is much to early to shut down the facilities. Surely 10.30 would be a more acceptable time. I understand that site staff have a considerable work load, but this should not impact on the enjoyment of campers. I would have thought that work around the site could be scheduled in such a way that the washroom facilities could remain open much later than 9.30. If the work load does not permit later closing, then I feel that the club needs to look at staffing levels that would bring into line the access to washroom facilities with the normal requirements of campers. With regard to the departure time of the glamping pods, 10am is rather early for families with small children to vacate their accommodation. We have stayed at a number of club sites since we joined the club in 2015 and have always found site staff both friendly and accommodating. Such is not the atmosphere at Cayton Village. Whilst some staff members were very friendly and service oriented, we did find that some of the staff were a bit 'short'. Not the usual friendly approach we have found at club sites. Again I can only put this down to the the possibility that staffing levels are possibly too low and that staff maybe feel under pressure.