We have returned from this site recently. I understand that the covid 19 is new to everyone, but we feel that before we arrived we should have been made aware of the changes in place. Firstly we were not made aware until we checked in about the facilities rules. In theory the band system should work but unfortunately it wasn't, guests were made to queue unnecessary for a length of time because other guests did not remove their bands when leaving. This needs to be sorted. The rubbish bins are in a stupid place right in the carpark,none anywhere else on site which means a long walk from where we were pitched with each bit of rubbish. There was supposed to be extra cleaning regimes which didn't seem to happen. No hand sanitizer as you left the facilities only only on the fence as you went in. When we left this site we stayed on 2 tranquil sites, everything was spot on come on Caravan Club you have got a lot to learn
Reply from the Club Site:
Thank you for your feedback. The changes in place on site are fully detailed on the Club website and are highlighted when you make your booking. In addition everyone is given a 'Welcome Letter' on your arrival. This gives you all the information you need to enjoy your stay with us.
The band system for the shower/toilet block has been a great success. Yes, there is some wait time which is to be expected but our main aim is to keep our members and staff safe.
Our car park is currently closed. However our service points are busier than ever with people using their own outfits using water and disposing of chemical waste so we have moved the bins to one area. This aids social distancing at the service points. Once again this has been a great success and also enables the bins to be emptied and sanitised on a regular basis. Most members are bagging and tying their refuse and dropping it off on their way in or out of site.
There is soap and water in the toilet block when you enter and leave and there are five hand sanitising points in that area.
In addition to our deep clean of the toilet block there are several high touch point sanitising cleans throughout the day, every day.
We hope this addresses concerns.
