Rated 4 of 5

Rated 2 of 5

Peace and quiet

Rated 3 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 2 of 5

Good for families

safety concerns and very poor customer service after serious incidents

We stayed here so that I could have a flying lesson in a Tiger Moth at Duxford & we could use the buses into Cambridge - great location. The serious incidents we experienced have already been mentioned by another visitor to the site - "troublesome teenagers throwing stones over the fences and trees". On the first occasion fortunately we were not on site but our motorhome was damaged and the pitch littered with rocks. The perimeter fencing next to our pitch (43) had been breached and there was a well used path. The club management took no immediate action to protect us but they were very sympathetic! The following day we remained on site and "they" came back to have another go - I went into the trees and prevented this from happening - we could have ended up with serious head injuries had I not done so. There appeared to be a lot of talking going on with the regional manager but no action was taken to prevent entry to the site. As a 70 year old (with a new hip this year) I had to remove the debris from our motorhome roof and clean it followed by tidying up the pitch (we were told to leave it "as is") and it was me who contacted the police to report the incidents. Subsequent complaints to the club have been very poorly handled (insulting really) and we have not had a response regarding the safety and security (and risk assessment) policies and procedures that are in place. Not having had a satisfactory response I will be applying for compensation via the small claims court. Ruined holiday and very stressful, not to mention having the motorhome off the road whilst we are arranging for repairs to be carried out.
Motorhomer

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DJMo replied on 07/08/2018 20:20

Posted on 07/08/2018 20:20

thank you for the warning. I was about to make a booking 

Broadside replied on 07/08/2018 21:08

Posted on 07/08/2018 21:08

You have my sympathy, what an awful thing to happen, and on a CMC site where health and safety is supposed to be top of the list. Surely this could have been stopped at the beginning with firm action by the site staff and police!!. Good luck with taking it up with the Club, if they treat you the same as myself when I had an issue regarding an incident on a CMC site, they will automatally wait a month before anybody replies to you and then it will be a set answer reply ie 'we take the safety of our members seriously, and that will be that. 

Alicaravanner replied on 06/09/2018 16:58

Posted on 06/09/2018 16:58

How awful, we as members rely on "the management" to look out for us and protect our interests, particularly in the circumstances described. Very disappointed to read these comments

RogerBiker replied on 16/09/2018 19:58

Posted on 16/09/2018 19:58

Why has there not been a repy from the site magament to this comment?  I was thinking of coming to this site but now I am not so sure.

Tinwheeler replied on 16/09/2018 20:04

Posted on 16/09/2018 20:04

Probably because it hasn’t been read by staff. That’s why it’s always better to contact the club direct about problems and incidents. The Reviews section isn’t really meant for that. 

replied on 06/10/2018 17:17

Posted on 06/10/2018 17:17

think I will give this site a miss