Booked on for a long weekend Thursday to Sunday to see the flying Scotsman and have a decent break from work. Site is always clean and tidy and have visited several times before. Close to the park and great for dog walking and kids have a ball down by the river.   On sauturday the snow came down heavy and Sunday morning we decided it was unsafe to leave. We asked the warden if we could leave the can and pick it up once the snow had cleared as leaving the site is on cobbles and a few twists and turns.  The response was a very abrupt 'it's not our concern how you get here or how you get home!. I was obviously taken aback by the ladies response to show a little understanding. She then went on to explain if I left the van they would charge me one night pitch fee and one adult. I expressed my disappointment at this stance and complete lack of understanding to be met with a further response stating 'those are the rules'. I was then told that if I left the van I could only leave it unoccupied for 48 hours, I explained I was working away in Scotland so that would be difficult.  The lady just repeated, 'well that's the rules'. I asked if tat was because the site was full? And was told no it wasn't.  I left after apron a further £64 to leave the an for a week, I asked if I could arrange to pick the van up early would they, given the circumstances refund pitch fees, again the 'rules' were quoted stating if I gave 72 hours notice they would refund or I would lose a nights fees. This warden showed no compassion or understanding and was clearly intent on taking as much money off members as possible, whilst hiding behind the 'rules'. I can honestly say having visited this site many times over last 6 years these are the most unfriendly wardens who cannot even pass time of day with members. I am not the only person to gave danced this issue with the snow and others commented on the unfriendly wardens.  I am awaiting response to my complaint from the regional manager.