A homely site
Thornsett
Reviewed on 13/11/2019 09:21
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Thornsett
Reviewed on 13/11/2019 09:21
We love this site as it's so near the centre of Bury and yet has lovely walks in the Country Park. However, on our visit earlier this year with our two small dogs, two of the Wardens who we haven't seen in previous years were very rude to us. We put the caravan on our serviced pitch and put our dogs onto ropes at the back of the van (having walked them first). Immediately the lady warden rushed out of the office shouting "Put those dogs on ropes!". I told her that they were already on ropes, to which she replied - "well, make sure they aren't longer than we allow" - they weren't. As we were leaving the site, we mentioned to the male warden that the dog walk had been fouled twice and so we'd had to walk off the site, and he replied "Oh, I expect I'll get round to that sooner or later" in a voice that seemed to suggest that he didn't care either way! Also, since the site has expanded, the water pressure is dreadful. We paid for a service pitch, but it was a waste of money as the water was so slow. On our latest visit some months later, we found that the water pressure was still very poor - so poor in fact that it was a health and safety risk in the shower block as, when you washed your hair, the water ran straight down and you had to be careful not to burn your head on the hot water pipes when you tried to rinse the water out of your hair. On this visit, we only saw the very friendly wardens we had met in previous years. Unfortunately, we don't know their names.
Comment from the Club:
As you had not met these Wardens earlier in the year, and the summer site staff team have been on site for 2 years, we believe this would have been the winter site staff. I am sorry to learn you were unhappy with the service received. Our Site Staff are the face of the Club and providing excellent customer service is something that we always strive for.
With regard to the water pressure, we apologise that you are unhappy with this and hope it will not stop you returning to the site.
We always welcome the opportunity to formally review any disappointing experience and we would ask that members send this in writing to us. Further details of our feedback, complaint and compliments procedure can be found on our website here: https://www.caravanclub.co.uk/contact/compliments-and-complaints/
JohnWat
Reviewed on 10/10/2019 08:08
Good site. Grumpy warden when I phoned up to explain that we were stuck in a load of traffic, (loads of accidents)he was very rude and told us to book somewhere else! We tried to do that whilst still trying to get here in time but had no joy. We arrived bang on 8pm. He was a bit grumpy but she was really nice. It took 4hrs to do a 2hr journey! We just walked in and said "don't care what pitch we need a drink" that seemed to sort any earlier grumpiness. The reason for the fewer marks for peace and quiet is because it has a railway line right by the site. This only has diesel and steam trains on during the day so fine for us but if you just want to be by your van all day you may or may not find it annoying. Great indoor market in Bury it just keeps on going. Says it's 1.5 miles from site but it doesn't feel like it. Would certainly return but for longer than a weekend. There is no need to go to Manchester in our opinion. Bury has it all!
Comment from the Club
Thanks for your review and I'm sorry you felt disappointed by the warden's advice on the phone. The reason for suggesting an alternative site for the night was to ensure you weren't without somewhere to stay that evening, should you have arrived after 8pm. The site doesn't have a late night arrivals area, and we understand that traffic can cause a stressful journey so we make this suggestion to try and take any pressure off aiming to arrive by a certain time.
We're glad you enjoyed your stay and we'll look forward to welcoming you back to the site.
Just spent 6 nights on this site with grand kids, I was greeted from a friendly couple in the office. Yes I agree it is overpriced so not be returning better sites to go to. Clean shower block but in need for a refit very shabby. The following day I watched one of the wardens who was cutting the grass shout unprofessional at a old man who had parked his car on the grass this was disgusting to see I was 4 Caravan’s away but could hear every word not a very nice man and in my eyes a bully, not a people’s person and in the wrong job. A couple of days later the old man was telling my husband about it he told the warden not to shout at him.
Comment from the Club
Many thanks for the review. The site staff have been in touch as they work hard to ensure everyone has a wonderful time at their site and assist members where they can. The site staff was trying to stop the gentleman driver from driving his car and caravan onto the grass as he was sinking rapidly. The grass was very boggy after at least 3 weeks heavy rain. The Gentleman had a motormover so our site staff wanted to help him and ensure he did not put himself in a potentially dangerous postition.