We were booked in to Cirencester Park from 9th to 16th July which was our 4th time of staying at this site. However, if you expect a warm welcome - forget it!! A staff member was extremely rude and when we spoke to the warden/assistant warden she said he would be very upset to hear this. Nothing about how upset my wife and I were. We asked to have a refund for the rest of our time as we didn't wish to stay any longer. That evening we located an alternative site at Burford and what a difference!!! The ladies on reception greeted us with genuine warmth The male wardens couldn't have been nicer and more helpful even in blistering heat trying to help me unhitch my car which had jammed to the caravan. When it couldn't be mended by them they arranged for an engineer to come the next day. For the remainder of our stay until Thursday they were brilliant - we could not recommend them enough - and that's what a holiday is all about - it's not just the facilities ( which were by the way excellent) - it's about the people. Cirencester is sadly lacking in this regard ( but we did meet a nice member of the team there) and we won't be going back. Burford - we can't wait to stay with you again next year. Many thanks!!