We were travelling down with our caravan alongside family who were travelling in their motorhome. Unfortunately, their motorhome broke down en route and it was disappointing to hear of the lack of empathy from the club and the demands that they pay a surplus of £26 to stay in the lay-by outside the site as they were arriving after 8pm. They had already paid £62 for a pitch on the site that they weren't able to access! Terrible customer service The facilities were dated and not the cleanest and the number of toilets was not adequate for the number of men on site and it is obvious they hadn't been cleaned for many hours. There was faecal staining in every toilet (all 4). I couldn't see a cleaning rota either. All in all a disappointing experience and leaves a bitter taste in your mouth that the club's priority is now that of making money rather than providing a good customer experience.