Holiday spoilt by horrible warden
Brighton - good location - nice site - spoilt by 1 warden
The site is in a nice location surrounded by green fields - football courts and cricket fields. 5 mins drive into Brighton city centre and only 10 mins walk to the marina. Car parking in Brighton is expensive but there are buses available, car parking at the marina is free for 3 hrs and there are plenty of good places to eat.
The site is well maintained with good facilities - all except for 1 of the wardens are very helpful and friendly.
Our holiday was spoilt by 1 of the wardens horrible attitude - he felt it was appropriate to talk down to you as if you were a child. About halfway through the holiday one morning after taking my Cocker spaniels for a walk (off site) I popped to the toilet block leaving my wife and the dogs at the van. My wife was tidying around the van while the dogs lay down in the awning. Unbeknown to my wife the dogs must has caught site of a rabbit in the trees opposite our pitch and made a quick escape. My wife only realised they had gone when the warden in question returned the dogs to our van. My wife was embarrassed that they had escaped and tried to apologise and explain that this was the first time they had ever escaped like this, however the warden wasn't interested and was more interested in ridiculing my wife. He asked her if we had dog leads - if we knew the rules about dogs and then went on to tell my wife that she MUST go and check the vicinity to make sure the dogs hadn't left a mess, she tried to explain that they had been out for a walk less than 10 mins ago and they had both emptied themselves - he wasn't bothered and continued with a bully boy attitude to my wife.
Less than 10 mins after I had left I got back to my van to find my wife upset and the dogs locked in their cages. My wife explained to me what had upset her - I was also very upset at this point and begged my wife to point out the warden in question - but she couldn't be sure of what he looked like as she was shocked - all she could remember was his uniform. I really wanted to give him a taste of his own medicine!
What upset me was the fact that we are very responsible dog owners who always walk our dogs off site, never walking our dogs around the site like some dog owners who think it's ok to let their dogs mess on other members pitches even if they pick it up straight away -we think that is not very nice. If we are sat outside our van our dogs are always on a rope so they are unable to bother anyone else.
The caravan club needs to invest in customer service training as I feel that we get a higher level of customer service on some commercial sites.
Follow