Rated 4 of 5

Rated 2 of 5

Peace and quiet

Rated 1 of 5

Facilities and cleanliness

Rated 3 of 5

Location

Rated 3 of 5

Good for families

If you want to be insulted and belittled stay here

I agree with the comments made by Mr Stuthridge regarding the rudeness of certain wardens on the Bridlington site. They are arrogant, disrespectful and belittling and seem to forget that we are paying customers who pay their wages. Why are the CAMC employing people who are obviously not suitable for this type of work, especially when there are so many complaints. We too have put in a complaint regarding our treatment here. In our case our grandchildren were to spend a few days with us as we had not seen them because of the COVID restrictions. My husband went down to reception to notify them of their impending arrival only to be told that my daughter could not park in the “visitors” car park,  and that we would have  to meet them off site as restrictions had been put in place to stop Visitor parking.The female warden’s attitude at the time was appalling and she had no intention of trying to be helpful even though there was more than sufficient space. She told us that this decision had not been made by them and that it had been put on the website apparently on the day we arrived. We paid for a nights stay so she could park. We later checked the website which stated that it was at the DISCRETION of the Wardens as to whether or not a visitor could park! She returned to take them home on the 6th August in the middle of a thunderstorm. When my husband who has COPD went to notify the wardens he was stood outside the office in a torrential downpour only to be told she could not access the site. He expected my husband to carry car seats and all the childrens belongings to the bin area. He then turned his back on my husband and walked away. Is this good customer service? When  I spoke to Head Office, I was informed that there were notices up on site. There are no notices anywhere and at the time of leaving there were still no notices . It was not until I said that site residents should be notified immediately any changes are made that a flyer was issued to everyone the next morning. As we did not receive a return call from H.O. in time, we took our grandchildren to a car park 2 miles away in torrential rain. I also find it unacceptable that one minute we are told that non-paying visitors cannot access the car park or site and then, in the following days before our departure, visitors were admitted to the site and some allowed to park on pitches, without charge. I think these wardens have very little in the way of skills in customer relations or adequate knowledge of what is required to run site administration. I also find it inconceivable that we had to pay for a nights stay for our daughter in these circumstances. The stress caused  has ruined our holiday with our grandchildren, whom we had not seen for 18 months. I am appalled at the way this situation was handled and how members are treated. Having read some of the reviews it seems no lessons have been learnt and no improvements made.

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