We have stayed at Brecon a few times over recent years and although we find the road noise intrusive, we enjoy staying in such a beautiful area. However this visit was spoilt by one of the wardens and sadly set the tone for our visit. What happened to the lovely smile and welcome we usually receive from you hard working wardens? Sadly we were met by an older lady who lacked customer service skills in every way. The site remains good for its excellent facilities. I overheard other similar comments about this lady - what a shame.