The staff upon arrival seemed helpful but after being directed to the wrong pitches they turned into jobsworths meaning two of our group had to up sticks after already getting settled and re-pitch our vans. My van was then unknowingly sited under a dead tree which proceeded to drop branches onto my van roof, luckily without damage despite their size. As the site was full when I then complained I couldn't move (again). I was also told they were aware of the dead tree and it was due to be felled at the end of the season. Yet they were still allowing vans to use that pitch. The locks on the toilet block doors were also so worn it initially took one of our group almost 10 minutes to open the door, not what you need when you need to go urgently. So overall a good site spoiled by poor staffing and poor maintenance meaning a stressful stay not a relaxing birthday celebration as we had planned. We also noted next day that if you turned up as little as 1 minute before 12 you were not allowed on site, were not allowed to wait outside the gate and couldn't turn around with a van to go and wait elsewhere ....... Jobsworths again !!