Beware approaching the site- the instructions on the email were not great, and we ended up following the signs to a certificated site, down a very narrow road, yes daft of us I suspect. Thank goodness we met nothing coming the other way. When I told the lady on the reception desk, it seemed this was a common occurrence. Please CC, can you put up better signage? On checking in, I asked how far it was to the tunnel, and how long it might take at 8am. She said, it's all on the back of the site leaflet. When I read the leaflet later, it didn't say either thing. My husband went back to ask her and she said 'it's all on the leaflet'. When he pointed out that it was not he asked her again, how far to the tunnel and the likely time to get there at rush hour. She said she didn't know. When he asked for further help, she said 'why don't you phone Eurotunnel?'.  Come on Caravan club, you should be able to tell first timers to the site this info, surely. She was totally unhelpful and didn't seem to care.