We thought this site was excellent. The site is clean, well kept and pitches have plenty of space. However we were very disappointed with the inflexibility on arrival. We arrived at 8:10 on the Friday night (10 minutes late) and despite letting them know that we would be slightly late we were forced into the late arrivals area. This meant that we couldn't get onto our pitch until 8:30 the next morning, resulting in us being late for our planned activities on the Saturday. Other sites/clubs recognise that Friday nights are difficult after work. Others will give a little bit of flexibility on the Friday night going a long way to good customer service. We were delayed on the M25 (big surprise) and a little bit of flexibility would have made a huge difference to us. Come on Caravan Club get into the 21st Century and think customer service rather than 'jobs worth' rules!!