We visited this site on 20 Sept 2015 and it was our very first experience having only just bought our motor home. We were coming here as my partner had a driving experience booked at Mercedes World so an ideal opportunity to book for 1 night and try out. I have little to compare to however the site, being in Surrey, is not exactly a rural retreat but was out in the countryside and very pleasant. It seemed well laid out, extremely clean and tidy everywhere and good shower/washing facilities, again very clean. We did not have the chance to check out the local area as arrived quite late and left quite early. I have one criticism of the experience, and that was the welcome.  Frosty is probably a polite way to describe it.  I would be more inclined to the lady in question to say, if you hate your job, do something else! I know everyone has off days, but when you are dealing with the public day in and day out, you have to put a smile on your face whatever and be helpful.  I do not expect, when we were leaving and trying to find someone to leave the barrier pass with, someone to bark through a closed door that they are not open and then gave instructions through the still closed door. Rude. Anyway, I would return if I needed a place to stay down there in the future, but there are many many more places for us to visit first. Just to say the rating I have given is because of the quality and cleanliness of the facilities nothing else.