The staff at this site clearly have a very good insight into what their customers want. Their welcome is informative, friendly and fuss-free. The site is like a hidden gem surrounded by woodland but in the middle of a very, dense built up housing area. The site offers a very quiet, calm ambience and even in high season, i imagine it would be still be the same. It is also spotlessly clean and the staff are very visible and on hand. One particular observation was the notices around the site. They weren't at all aggressive as in "don't do this" "don't do that". They highlighted rules with a "please" "thank you" "sorry" and even a "see you in the morning" on the late arrivals entrance. This makes customers feel welcome and not like intruders. It is in a great location for visiting London and the surrounding areas. There are some developments happening which will only enhance this wonderful site further and they offer very modern cabins, huts etc at great prices. I would definitely recommend this site, especially if you are visiting the city.