We stayed before Xmas, this is my 7th time staying at this site. The site is so handy for public transport to London and the facilities are always spotless. Our motorhome developed a problem with the habitation door, which meant that we had to abandon our holiday to get it back to the dealership. The wardens couldn't do enough to help. We had to leave early and just thought that we would have to lose our remaining nights fees as we hadn't given notice. On our way back we received a call from the Wardens who refunded our remaining night fees.We hadn't asked for a refund they notice we had remaining nights and rang us on their on initiative. That is service above and beyond, its why I use the Caravan and Motorhome Club again and again. We actually had to have a new door lock part fitted and the refund meant that we could get away before Christmas for a couple of nights at another site.