Rated 4 of 5

Rated 3 of 5

Peace and tranquility

Rated 3 of 5

Access to local places of interest

Rated 3 of 5

Beauty of surroundings and scenery

Rated 1 of 5

Ease of arrival/welcome

HOPELESSLY OVERBOOKED AND UNDERMANAGED

We arrived to find 5-units already pitched at the site. The site owner volunteered that she had been overbooking because of no-shows. We were directed to a pitch that was far too close to another unit only then to find that a seventh camper arrived and was placed similarly too close. During our short stay there was at one point 8-units on this small site. Electricity was split around using multi point adapters and the services that should have been available to each pitched were in fact shared. The final straw for us was the owner asking for an additional £10 per night for our driveaway freestanding awning for our campervan because it was not connected to our campervan at all times (when we were out!!!!!!!!). At this point we packed and left site. The issue of over booking has been mentioned in other reviews and we were rather surprised that the CAMC had not addressed this with the owner. We have taken it up separately with the club and will update our review if there are any further developments. We would recommend anyone considering this site to look at the clubs site at Gwern-y-Bwlch which is fairly local to Ty Cerrig and meets all of the standards that would be expected of a CAMC site. If you elect to stay at Ty Cerrig - good luck to you.
Campervanner

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14 reviews

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canterelle replied on 02/10/2021 22:49

Posted on 02/10/2021 22:49

Thank you for your review. I’m sorry that our site didn’t live up to your expectations. We do suffer from no-shows and also we try our best to accommodate members who find themselves stuck with nowhere to move on to. It does sound like you happened to arrive at an unusually busy time and for this we are sorry. There are a number of good sites in the locality (CAMC and others) and we all have the occasional negative review. I can assure you that we are trying our best and are continually aiming to improve the customer experience.