Beautiful site but non existent customer service
We stayed here for 1 week in march. We had been excited about staying on a fully serviced pitch on a CL that comes highly recommended. Unfortunately we soon became rather deflated! Having driven 6 hours the welcome we received at 5.30pm was non existent. Both in need of the loo but unable to find, we waited patiently for owner Kate to end her phone call in the back office. When she did finally attend to us not one single piece of information (not even a site map) was given to us and not any niceties spoken! Fortunately we did think to ask where the shower block was and the recycling and waste. We forgot however to ask about WiFi and dog walk so we just had to work these out for ourselves. Whilst very clean and modern, we saw no evidence of warmth in the shower rooms having to shower at 14/15 degrees. It was a cold week! And the underfloor heating and heated towel rails didn't ever seem to be turned on. The water was lovely and hot luckily! The picnic table per pitch boasted in the literature was not in evidence. Luckily we didn't want to sit out! Every time we went to reception/shop there was never anybody there. Instead they were in the back office with head set firmly in place! This site is beautiful, clean, well tended but there is absolutely no customer service or friendliness shown. In hindsight with the time of year and lack of bookings the week we went, we would have chosen to stay on a fully serviced pitch in the main campsite and saved ourselves £50 for the sake of an invisible picnic table, heated 'exclsive' shower block and a dividing beech hedge. Site well located for what we wanted to see but I personally think this site is over rated because of reasons given: lack of welcome, information and promises made of things which we didn't see!
HedgehogJim
Reviewed on 15/04/2017 22:31
