When I phoned to make the booking the person I spoke to referred me to the website where I had to pay in full when I made the booking although it states that payment can be made on arrival. The marina is down a road with lots of potholes and narrow with passing places. There is a commercial site and the CL which, although next to the canal has no view of the canal because of trees and hedgerows and no view of the marina. The site was well laid out but very uneven with deep ruts which had been filled in with stones and the grass was long and rough. We had to pay a £25 refundable deposit for the key to the toilet block and the gate to the towpath. The toilet emptying point was quite high up and, as my husband has arthritis it took both of us to lift the toilet to empty it. The cost per night was £28.50 which was definitely too much when considering there were no views and the site was not well kept.