Gatewick Farm
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Well organised site in a great location
iforlondon
Reviewed on 08/11/2016 19:42
Great CL
Second visit as good as the first!
Pitch Perfect
Good location
Brilliant site with great location
Easter Break 2014
MandyandBernie
Reviewed on 06/05/2014 19:57
Yet another wonderful break
JackieandAlan
Reviewed on 06/05/2014 15:46
Not at all the normal CL welcome ........
I am sure this site is lovely in normal times but when we stayed the proper CL field was still soggy and only 2 caravans were using it (occupying 2 of the 3 hardstanding sites). This meant 5 other vans were crammed like sardines on the top field - we had a choice of squeezing in between other people or parking near the unsightly barn with tatty old vehicles in it. Neither was ideal.
The site owner, who had been immensely helpful before our arrival was on holiday and his daughter was in charge. Sadly she had none of the customer service skills we have come to expect at CL sites. She did not even have the rudimentary basics of friendliness and politeness- at one point swearing (using the "f" word) in front of the two children.. She complained that our awning was a tent - although later admitted it was an awning - we simply could not have attached it as the guy ropes would have been on top of the car next to us! As it was, our awning ropes had to slightly encroach on our other neighbour- although we checked with him that we were not causing him any problem. The daughter still complained about that too though!!. She complained our dogs had barked & that there was dog poo on the site. Our dogs had barked - when one of her dogs roaming free had come up and started a fight and as other site members said, the dog poo on site was from her own dogs. We do not leave mess for others to clean up!!! Her approach was negative and petulant. It is a pity the brother does not run the site when the parents are away as he was helpful, cheerful and friendly as site owners should be. I teach businesses about delivering good customer service & this is a classic example of how the attitude of one person can have a massive impact.
All rather a shame as the toilet and shower were nice and clean and the shower lovely and hot. The normal field was well spaced out and further from the road so would have been more tranquil had it been usable.. The site is in a good spot so ticks a lot of boxes but I wouldn't recommend going if you have to stay on the top field or when the daughter is in charge.
On a minor note the sign on the main road can be difficult to spot- particularly on a night.
Miaandcrew
Reviewed on 22/04/2014 10:46