Renewing Insurance - Thank You

How nice you got a reduction and came back to tell us, Pippah. 

I query everything these days and regularly get reductions. My latest success was with my broadband charge. 

It did rather make me think that they are "trying it on" as she seemed quite surprised when I suggested my van is not worth what it was 12 months ago!  Rocket Science that isn't!  Then I thought it might go back up due to the expensive motor mover that replaced the old one.  But quite happy with the result of a polite question

Spoke to son tonight who'd renewed his car insurance. Renewal came through £5?? Sorry can't quite remember. Went online as new customer quote £3?? . Phoned them and discussed they agreed everything the same including excess and matched online quote.

I really do think various companies don't look after existing customers - in fact they discourage loyalty. Whatever I get a price for I generally ask is this the best you can do? Doesn't always work but you don't know until you ask.

I agree getting your motor insurer to go down to the new customer level is a good idea. I would be wary of the lowest quote though as this often is cut to far and inevitably this means worse service or very tight claims handling. 

Just had a similar discussion with my household insurer. Last year they redueced their renewal premium to proce match their own online quote obtained through one of the price quotation sites.

This year their premium increased by over 60%, despite there being no claims or changes in circumstances. Telephoned them and whilst they agreed that the quote was correct they nevertheless insisted that I needed to effect a NEW policy as the difference was too big to price match. I am therefore no longer a long standing customer but somebody who has just taken out a new policy.

Why do they treat existing customers with such contempt?

Totally fed up with insurance companies, read about our experience with Devitt/CC in the CC wins award thread!

The user and all related content has been Deleted User

Like others I will always check as we know insurance companies just try to rip off existing customers.  The think that baffles me with these renewals versus new customer deals is the cost of administration must be way higher if every year you become a new customer!  I played the game with Churchill for a few years even though they told me they were going to stop the practice then change insurer.  I guess if 10% of customers just renew without checking it must be worth it to them!

Just had a similar discussion with my household insurer. Last year they redueced their renewal premium to proce match their own online quote obtained through one of the price quotation sites.

This year their premium increased by over 60%, despite there being no claims or changes in circumstances. Telephoned them and whilst they agreed that the quote was correct they nevertheless insisted that I needed to effect a NEW policy as the difference was too big to price match. I am therefore no longer a long standing customer but somebody who has just taken out a new policy.

Why do they treat existing customers with such contempt?

It is not contempt just bad systems.

Not all policies are negotiable though and the club use a brokerage. The insurer sets the premium and the clubs brokers might not have any wriggle room with that policy although they should be searching their databases to see if they can find a better quote.

My household insurance wasn't with the club. As far as I'm concerned any company that increase the premium for existing customers to exceed that offered to new customers by 60% is treating the existing customer with contempt. It's not as if the incentive to take out the cover was a £10 M&S voucher. It was a difference in premium of over £120