Posted on 02/05/2020 09:06
As they are advertising I’d thought I’d get some BUT chose not to as they only post them & charge £2;50 -WHY? - Just a thought as this is How to make caravanning cheaper why are they not e-vouchers - like every where else - come on Club!
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Posted on 03/05/2020 20:18
Crookie - I'm no legal expert but is there not a piece of legislation about "distance selling" which entitles you to a full refund for anything bought on line or over the phone which turns out to be not fit for purpose or not as described? I think you'll be ok but doubtless someone will confirm that?
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Posted on 03/05/2020 20:24
Crookie, if there is no date shown on your vouchers and the club confirms to you in writing that there is no expiry date, then I would think you are safe in assuming that will be the case but do not take anyone's verbal assurance that there is no expiry date. Carry that written confirmation with you each time you visit a club site with the intention of paying by voucher.
If you do pursue a refund, insist on a refund of the postage cost as well and also that the club arranges return of the vouchers at their expense.
If you paid by credit card, you may have some means of recompense from the card company if things reach that stage.
I am no legal bod but that's my interpretation of the situation.
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Posted on 02/05/2020 22:26 by davetommoThe price increase will be the same if you are using vouchers or not. I don’t think they will charge people with vouchers more
Posted on 03/05/2020 20:27
That's not what I was saying. What my post was meant to convey is that any price rises that were planned before the virus struck will be increased due to both the loss of income because of the close down and because they have issued the vouchers and need to get the "discount" back.
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Posted on 03/05/2020 20:35
If it were a true business it would probably ditch CL's as beyond providing an element of membership they don't add to the bottom line because the people that use them tend not use other Club sites or services
Definitely not true, David, as many members that mainly cause CL's also occasionally use club sites, as pointed out by tda, and also use other club services, so they certainly do add to the bottom line as you put it. I think that you too have a very blinkered view regarding the club.
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Posted on 03/05/2020 09:52 by DavidKlyneI think those that refer to the Club as purely a business don't want to have any emotional involvement with the organisation and want to be free, without obligation, to be as critical as they want. There are probably a fair slice of the membership that have a much more emotional attachment to the Club. If it were a true business it would probably ditch CL's as beyond providing an element of membership they don't add to the bottom line because the people that use them tend not use other Club sites or services so what is the point unless the organisation is something more than a business? Any business would certainly not keep open some of the smaller sites that probably make a loss but a Club would. To me it's a funny kind of business that ignores key business priorities. Perhaps the use of the word Club is a bit old fashioned and perhaps a Member Organisation would be a more fitting description.
David
Posted on 04/05/2020 18:01
DavidKylne wrote "Perhaps the use of the word Club is a bit old fashioned and perhaps a Member Organisation would be a more fitting description."
I'd love to know the rational or rather, the thinking behind this statement. The club in my experience is a hard nosed business, there to maximise profits. To say anything else is disingenuous in my experience.
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Posted on 03/05/2020 20:09 by CrookieHi, so. I'm the OP for this thread and just catching up on the latest posts. I was categorically told by the lady I spoke to that there was NO EXPIRY DATE to these vouchers. My husband has just retired and we have spent a lot of money on these vouchers, bought purely with the knowledge that as there was no expiry date we could use them at our leisure when the current corovanirus situation changes. I shall be on the phone first thing in the morning demanding a full refund. What a shameful way to treat its members. This change in T and C's has left a very sour taste in our mouths.
Are there any legal bods on here to say where we stand legally with reclaiming our very hard earned money.
Thanks
Posted on 04/05/2020 18:46 by PLOUGHLINI have just had a reply to my email query to the Membership Team.
Vouchers Ordered up to 28 April, like mine, have NO expiry date. Vouchers ordered after 28 April DO have an expiry date as the new T&C.
Posted on 05/05/2020 11:17
It’s the Club practising joined up thinking.
What I want to know now, is how will the Wardens know what’s in date, out of date, unless of course, a second round of vouchers have been produced that have dates on them? If it’s coded to an individual account, what happens if vouchers have been bought to share?😉
Posted on 05/05/2020 11:17 by TakethedogalongIt’s the Club practising joined up thinking.
What I want to know now, is how will the Wardens know what’s in date, out of date, unless of course, a second round of vouchers have been produced that have dates on them? If it’s coded to an individual account, what happens if vouchers have been bought to share?😉
scotts
Caravanner