Warranty.

In 2012 the damp warranty on a new Bailey Unicorn was 10 years but was subsequently reduced to 6 years for new vans (not sure when this happened but I am fairly sure that it was some years afterwards). I reported on this forum that when we sold our Bailey the dealer failed to pass on the warranty information to the ultimate purchaser who as a result failed to register the change of ownership with Bailey. Result - a bill for £5000 for damp ingress against the dealer's limited warranty of £1000. Bailey would not accept liability as they charge a small fee to transfer the warranty which, apparently, was still in my name. We had the van regularly serviced and the book was stamped but the dealer did not advise the new owner to transfer the warranty. A pity because our van went back to the factory twice for damp repairs so the 10 year warranty was extremely valuable.

It seems to me that if the dealer has given you false information then the redress is an unconditional bodywork/damp warranty for the remainder of the period and this would be my first approach. If no result then a solicitor's letter might be appropriate.

If the dealer won't accept the extended warranty then maybe it is possible to insure the risk and insist that the dealer pays for the policy.

I guess the moral of this sad story is to view the vans service documents prior to parting with any money.  

This is CT at its best. Not planning on looking ourselves at present but highlights that you can't always trust what you're told. It applies to anything and everything. So jolly good advice.

Well the outcome. They have apologised said there must had been some mix up. The van was part ext by them not bought in. I has only had one owner and it has been serviced annually, Its just that the book was never stamped. They have give me a 2year full warranty on a 4 year old van and free servicing for the next 2 years.

Happy with the out come.  

As long as you're happy and have something in writing, that's good, Thom.

Thanks for the update.

It shows that there are some dealers who listen to their customers and "right a wrong" , now go out and enjoy your van     

Congratulations! 

Well done, seems like a pretty good outcome

Nice to see the OP has resolved it to his satisfaction

Reading your story made me think of my "new to me" caravan. One owner, fantastic condition and a fully document service history from the supplying dealer, who I have purchased it from. Elddis gave it a 10 year damp guarantee subject to it being serviced and check by an Elddis agent, which it has been. Because it has now changed hands, that is now reduced to 6 years? If the original owner still had it would still be 10 years ?

Bit of a con me thinks, nothings changed, they also want £75 admin fee to update their owners records

Yep Milo that happens with cars too - I sold one a few years back that developed a fault that was only covered by the warranty if I still owned it.  I have to say the Peugeot dealer didn't fully check the ownership!  and they fixed it!