Our first mistake - wrong bike rack for our MH

outinthesticks replied on 11/10/2020 14:46

Posted on 11/10/2020 14:46

we collected our new (12m old) Bessacar 562 last week & asked the dealer to fit a bike rack suitable for our two e-bikes. We tried to use it this morning & found it a Herculean struggle just to get one bike up there. The rack is very high up and we are both short so this isn’t going to work for us. We should have realised this would be a problem from the positioning of the horizontal rails, we should have gone for a Thule Lift V16 rack which you can mechanically raise. It would have been helpful had the dealer talked us through the options instead of just fitting the basic Thule Excellent rack.

Takethedogalong replied on 12/10/2020 13:59

Posted on 12/10/2020 13:59

We have a Thule tow bar mounted bike rack for our Jeep, well worth the significant sum we paid for it, but as you say DK, you have to factor in the cost of tow hitch as well. We used a mobile tow bar fitter to do ours, it’s much cheaper to go direct than go to dealer who will sub contract such work out to be honest. They have to be Euro standard fitters, but essentially are the same folks who the dealers use, but of course the dealer adds his tidy sum to the charges as well. The tow bar you choose just has to be designed to fit that vehicle, in theory, you could fit it yourself.

We have no respect for dealers of vehicles of any kind, new or second hand. Once the money is with the dealer, their care, commitment and attitude alters significantly. The only decent experience we have had was buying our MH second hand. Very nice, did exactly what he promised, gave us a very good hand over, even picked my OH up from station close by. Thankfully it’s proved to be issue free, and we have it checked out locally.

outinthesticks replied on 19/10/2020 11:49

Posted on 19/10/2020 11:49

A postscript: the dealer has agreed to replace the bike rack with the Thule Lift version, I will pay the difference in price between the two racks. I think that is a fair and reasonable outcome in the circumstances. 

 

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