JAMESAK replied on 25/02/2018 09:33
Posted on 25/02/2018 09:33
Good morning all,
Me and my family are new to caravaning we have recently purchased a Bradcot Modul Air 260 awning to go with our Sprite Musketeer. My problems started with the awning when I first opened the box a hole in the side wall where the bead is sewn on to attach it to the caravan.
Returned it to the shop and expressed my displeasure they sent it away to Bradcot for repair.
Two weeks passed and on Thursday it had been delivered I pulled it out the box and the bead came away in my hand I was furious so I took the whole awning back to the retailer and said either replace the entire awning or a full refund. They did without any hesitation give me another new awning. I have fully inspected the new awning and can’t see any issues.
I still have the option to return this one and get a different one. I Was told by the shop Bradcot is a very good manufacturer of awnings one of the best. And this is the first time the salesman had seen this in 16 years.
People opinions would be appreciated so I can make a more informed decision. Should I stick with it and put my experience down as bad luck or look at getting it changed.
Thanks in advance James
JAMESAK
Caravanner