Autotrail Warranty Claim

Hi everyone, 

I am hoping someone within this discussion group can assist or have any experiences, good or bad with a warranty claim with Autotrail. 

I have a leaking skylight in my Autotrail Tribute T680S (van conversion) that has caused extensive damage to the roof inside of the van, which will result in (so I’m told) a large section of the roof inside being replaced. This issue has arose due to poor workmanship when the van rolled off the line, a complete bodge job in my opinion. 

My experience so far in dealing with Autotrail hasn’t been a pleasant one.  Firstly, they didn’t reply to my email, they say they respond within 72hrs but no one responded to mine, so after 7 days I phoned them. 

They advised I take my van to a dealer / caravan / motorhome repairer which they suggested a particular one. This I did and I assisted the repairer in completing the paperwork which Autotrail require. 

In short, lots of backs / forths between me, repairer and Autotrail and still no further forward with van being repaired.  I first made contact with Autotrail on 21 Sep, and my experience so far in dealing with them is a poor one. It’s seems they are very happy to take 10ks of thousands of your hard earned cash, but have little interest in resolving issues in a timely fashion. 

Has anyone else had a similar experience?  I won’t be buying an Autotrail van again, that’s for sure.