Apache13 replied on 15/11/2017 21:59
Posted on 15/11/2017 21:59
Background to the problem
Having waited for the delivery of our Carthago Malibu 640 LE Van Conversion for 10 months after initially ordering the Vehicle during the week of the Motorhome Show 2016 it was finally handed over in August 2017!!!.
The delivery delay was not the fault of the dealer but Fiats (New Engine problems).
The hand over by the dealer was very good however we had asked for several dealer fitted extras, one of these being the provision of a outside BBQ Point, Imagine our surprise when we were in the process of the handover that we noticed that the BBQ connection point had been fitted in the wood panel (Factory Fitment) below the cooker. The BBQ point cannot be used unless the Side entrance sliding door and the Fly screen are open. There was another problem that the Fly screen was faulty. The dealer agreed that they would reposition the BBQ point supplying a replacement wood panel as they had cut a hole through the existing panel and replace the Fly Screen.
Problem
We have now been waiting 4 months for the delivery of components to allow the work to be carried out.
The dealer says that they are waiting for Malibu to supply the parts..
Is there any members of the community had similar delays with factory delivery Does anyone have any advice that could possibly accelerate the process the spares delivery.
Apache13
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