It's back but.......

Last job I had we had 47k employees worldwide and i would guess that probably a 10th of those could also log on at home. Despite operating over all the worlds timelines and major changes to the system we never had issues with not being able to log on and communicate.  I can't remember a single minute of downtime on the system.  The oil and gas industry (like many others) is a 24/7 industry that relies on professional people doing a competent job.  For a £100 million business the CC ltd appears to be very amateurish in the IT world. 

We looked at outsourcing but after due diligence decided there was no benefit to the company and its operations.

Hello, unfortunately these things have the potential to happen and was down to a technical issue, we're glad the site is back up and everything is a-ok! 

We know these things happen, JW, but they happen frighteningly often here. It's not the forum - that's simply an add on - but the core business must suffer with no website available for bookings etc. If I was Nick Lomas I would be very concerned. Hopefully the new software will see an improvement.

my assumption (possibly incorrect) was that 'the new software' was for a new CT forum (hence the 'questions' regarding what might be a good bit of functionality to have) not a wholesale junking of the total CC IT services.....?

forum software must be readily available 'off the shelf' most of it with all the 'whistles' most on here (who use other forums) would like to see...

however, moving over to a totally new set of business systems software is another kettle of fish altogether....

these days, companies either remain 'bespoke' in order to retain their 'individuality of services' advantage or move to one of the 'packages' out there which can be configured sufficiently to meet most needs....

ive seen nothing from CC that gives any clue as to which way they are considering moving with their business systems, if at all.

I think that is one of the problems regarding communicating with members BB. There seems to be something of a cloak of secrecy over most of what is going on, hence the speculation, the frustration at the "new Website" date. Can't quite see why all the mystery to be quite honest. Clearly, there are a lot of things wrong in one aspect or another, but good honest, informed, regular updates would help keep members on board, and ensure that where needed alternative communication systems can be utilised. Not too much to ask, especially as we do actually pay a membership to utilise not only the sites, but also the services. 

Hi  everyone,
Please do rest assured that I hear your concerns, I can understand the lack of clarity around some things may be fustrating, further to my comment on the new site discussion I will absolutely 100% let you and the community know as soon as we hear more on our side.

As you can imagine these things do take time and I along with the team are working to make sure you have the best Club Together experience possible!

JW, no criticism of you intended at all. It has been going on for a very long time now, and both Ro's kept posting things when they could, as do you!

i support TTDA's post in that this 'process' has been mooted for an awful long time...

back in the day, like all our other projects, IT ones went through a building process that starts with an overview initial outline, stating rough scope, resources, timings and costs.....

then more meat is put on the bone, getting into detailed user requirements, formal sign off from the business in that 'this' is really what they want.

once agreed, resource and cost estimates firm up, schedules agreed, teams built, detailed technical specs get put together....etc, etc, etc....

all these things happen way before any potential coding (and subsequent build and testing.....) commence....

so.....what i am saying is that, in the normal timetable of IT projects, the basic scope of whats been agreed and is going to be 'built', will have been completed (usually) months, or even years prior to implementation......

which means that, if we are to believe the 'rumble' of Q1 2016 (missed that one....) then the scope was surely known way back, and info to customers should be available.

however, if our IT man is happy to share info 'as soon as he knows more' this suggests that ....

a) they have not been as involved in the development as you would think they should have been

b) CC is just not letting on yet (for whatever reason)

c) CC have been dealing with some 3rd party to purchase (and or develop) the next generation of software and the in house IT team are as in the dark as we are....

d) other....

Given that the responses are of the "we'll lt you know ASAP" variety, it appears to me that either CC are being deliberately obscurantist or they haven't got a clue when it's going to happen.

In an average year we spend probably upwards of £1k with the club on membership, Insurance, bookings, Red Pennant etc.. All of this is completed online which I guess is the exactly the same as many other club members.  It seems to me therefore that the club should have a secure, stable, customer focus/user friendly system which is fit for purpose.  At the moment that just isn't the case with the downtime and just look how long it took to sort out the spammers!