It's back but.......
37 replies
Oneputt replied on 11/05/2016 09:33
Posted on 11/05/2016 09:33
Last job I had we had 47k employees worldwide and i would guess that probably a 10th of those could also log on at home. Despite operating over all the worlds timelines and major changes to the system we never had issues with not being able to log on and communicate. I can't remember a single minute of downtime on the system. The oil and gas industry (like many others) is a 24/7 industry that relies on professional people doing a competent job. For a £100 million business the CC ltd appears to be very amateurish in the IT world.
We looked at outsourcing but after due diligence decided there was no benefit to the company and its operations.
JohnathonWaples replied on 11/05/2016 10:50
Tinwheeler replied on 11/05/2016 10:57
Posted on 11/05/2016 10:57
We know these things happen, JW, but they happen frighteningly often here. It's not the forum - that's simply an add on - but the core business must suffer with no website available for bookings etc. If I was Nick Lomas I would be very concerned. Hopefully the new software will see an improvement.
young thomas replied on 11/05/2016 17:21
Posted on 11/05/2016 17:21
my assumption (possibly incorrect) was that 'the new software' was for a new CT forum (hence the 'questions' regarding what might be a good bit of functionality to have) not a wholesale junking of the total CC IT services.....?
forum software must be readily available 'off the shelf' most of it with all the 'whistles' most on here (who use other forums) would like to see...
however, moving over to a totally new set of business systems software is another kettle of fish altogether....
these days, companies either remain 'bespoke' in order to retain their 'individuality of services' advantage or move to one of the 'packages' out there which can be configured sufficiently to meet most needs....
ive seen nothing from CC that gives any clue as to which way they are considering moving with their business systems, if at all.
Takethedogalong replied on 11/05/2016 17:32
Posted on 11/05/2016 17:32
I think that is one of the problems regarding communicating with members BB. There seems to be something of a cloak of secrecy over most of what is going on, hence the speculation, the frustration at the "new Website" date. Can't quite see why all the mystery to be quite honest. Clearly, there are a lot of things wrong in one aspect or another, but good honest, informed, regular updates would help keep members on board, and ensure that where needed alternative communication systems can be utilised. Not too much to ask, especially as we do actually pay a membership to utilise not only the sites, but also the services.
JohnathonWaples replied on 11/05/2016 18:38
Posted on 11/05/2016 18:38
Hi everyone,
Please do rest assured that I hear your concerns, I can understand the lack of clarity around some things may be fustrating, further to my comment on the new site discussion I will absolutely 100% let you and the community know as soon as we hear more on our
side.
As you can imagine these things do take time and I along with the team are working to make sure you have the best Club Together experience possible!
Takethedogalong replied on 11/05/2016 18:55
young thomas replied on 11/05/2016 20:59
Posted on 11/05/2016 20:59
i support TTDA's post in that this 'process' has been mooted for an awful long time...
back in the day, like all our other projects, IT ones went through a building process that starts with an overview initial outline, stating rough scope, resources, timings and costs.....
then more meat is put on the bone, getting into detailed user requirements, formal sign off from the business in that 'this' is really what they want.
once agreed, resource and cost estimates firm up, schedules agreed, teams built, detailed technical specs get put together....etc, etc, etc....
all these things happen way before any potential coding (and subsequent build and testing.....) commence....
so.....what i am saying is that, in the normal timetable of IT projects, the basic scope of whats been agreed and is going to be 'built', will have been completed (usually) months, or even years prior to implementation......
which means that, if we are to believe the 'rumble' of Q1 2016 (missed that one....) then the scope was surely known way back, and info to customers should be available.
however, if our IT man is happy to share info 'as soon as he knows more' this suggests that ....
a) they have not been as involved in the development as you would think they should have been
b) CC is just not letting on yet (for whatever reason)
c) CC have been dealing with some 3rd party to purchase (and or develop) the next generation of software and the in house IT team are as in the dark as we are....
d) other....
cyberyacht replied on 12/05/2016 06:13
Oneputt replied on 12/05/2016 08:13
Posted on 12/05/2016 08:13
In an average year we spend probably upwards of £1k with the club on membership, Insurance, bookings, Red Pennant etc.. All of this is completed online which I guess is the exactly the same as many other club members. It seems to me therefore that the club should have a secure, stable, customer focus/user friendly system which is fit for purpose. At the moment that just isn't the case with the downtime and just look how long it took to sort out the spammers!
peedee
Motorhomer