Irritating pop box
180 replies
EmilysDad replied on 21/08/2018 12:16
Posted on 21/08/2018 11:05 by RowenaBCAMCThanks for notifying me of the issues with this - my colleague in the Digital Team has removed from Club Together.
SteveL replied on 21/08/2018 12:31
Posted on 21/08/2018 12:16 by EmilysDadCan we not just get shut of it all together?
Posted on 21/08/2018 12:31
It would be nice. On a small screen, it is probably more annoying than on a large monitor. Yes you can minimise it, but this locks up my iPad, so not terribly helpful.
On the book a club site page it usefully positions itself over the search button.☹️
1 person likes this
FinkAngel replied on 21/08/2018 12:49
Posted on 21/08/2018 12:16 by EmilysDadCan we not just get shut of it all together?
Posted on 21/08/2018 12:49
The system is just a trial at the moment to see if it can help out with contact centre call volumes, it's an artificial intelligence which doesn't know a huge amount -yet- but several people are very busy teaching it based on what visitors are asking it.
Since we switched it on this morning visitors to the site have asked it just under 500 different questions and 66% of them have gone away happy - that is a lot of people who didn't have to pick up the telephone and wait for a free call centre person, or compose an email (and wait) to get an answer, so I think it's going quite well (so far)...
If it keeps this up we might have to think about giving it a name!
Tinwheeler replied on 21/08/2018 12:53
Posted on 21/08/2018 12:49 by FinkAngelThe system is just a trial at the moment to see if it can help out with contact centre call volumes, it's an artificial intelligence which doesn't know a huge amount -yet- but several people are very busy teaching it based on what visitors are asking it.
Since we switched it on this morning visitors to the site have asked it just under 500 different questions and 66% of them have gone away happy - that is a lot of people who didn't have to pick up the telephone and wait for a free call centre person, or compose an email (and wait) to get an answer, so I think it's going quite well (so far)...
If it keeps this up we might have to think about giving it a name!
huskydog replied on 21/08/2018 13:07
Posted on 21/08/2018 12:53 by TinwheelerAre you responsible for this, FA? If so, you'd best get your tin hat ready😂😂😂
Now, lets have a competition to find the best name.🤣🤪
replied on 21/08/2018 13:18
Posted on 21/08/2018 12:49 by FinkAngelThe system is just a trial at the moment to see if it can help out with contact centre call volumes, it's an artificial intelligence which doesn't know a huge amount -yet- but several people are very busy teaching it based on what visitors are asking it.
Since we switched it on this morning visitors to the site have asked it just under 500 different questions and 66% of them have gone away happy - that is a lot of people who didn't have to pick up the telephone and wait for a free call centre person, or compose an email (and wait) to get an answer, so I think it's going quite well (so far)...
If it keeps this up we might have to think about giving it a name!
EmilysDad replied on 21/08/2018 13:20
Posted on 21/08/2018 12:49 by FinkAngelThe system is just a trial at the moment to see if it can help out with contact centre call volumes, it's an artificial intelligence which doesn't know a huge amount -yet- but several people are very busy teaching it based on what visitors are asking it.
Since we switched it on this morning visitors to the site have asked it just under 500 different questions and 66% of them have gone away happy - that is a lot of people who didn't have to pick up the telephone and wait for a free call centre person, or compose an email (and wait) to get an answer, so I think it's going quite well (so far)...
If it keeps this up we might have to think about giving it a name!
Posted on 21/08/2018 13:20
Let me guess what the majority of these 500 questions were .... WT* is this infernal orange box at the bottom of my screen that I can't get rid of? I used the chat today for the very first time to ask if we could get rid of it .... 'Rachel' would otherwise have been able to answer other questions had it not been for the orange box.
Now we've trialled it & the general consensus is that it's an orange PITA ..... please get rid 
If the CC website was more intuitive then perhaps there'd be less need for questions in the first place.
4 people like this
Extugger replied on 21/08/2018 13:50
Tinwheeler replied on 21/08/2018 13:55
Posted on 21/08/2018 13:50 by ExtuggerAnd now it's become a large irritating banner all across the bottom of my iPhone.
AAAAAARRRRRRGGGGHHHH!!
ps Thks TW 👍😉
Oneputt
Caravanner